Please note that items may be returned only after you have submitted a return authorization request and received an authorized return number. You must submit a return or exchange request within seven days after receiving your order. Requests received outside this time frame are subject to our discretion.
To receive an authorized return number, please contact our customer service department at: firstname.lastname@example.org or call: (310) 741-2330.
All returned merchandise must include a copy of the return authorization number and a copy of the shipment confirmation/invoice. The returned items must be unused, and all garment tags must be attached. Returns of damaged or soiled merchandise will not be accepted, and may be sent back to the customer without a refund.
Items that are custom made to your specifications may not be returned unless they arrive damaged, through circumstance caused by our error. In that case, we will pay the costs of shipping.
Returns or exchanges are not accepted on sale items.
We only exchange items with the same item in a different size or color, subject to availability. Exchanges for a completely different item are accepted at the company's discretion..
In case a wrong size was ordered, we will use our discretion to exchange the goods, subject to item availability.
Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check.